If you are not running the current version of the program (v15.02.00) and if updating is an option, please install this version and let us know if that resolves the problem. Otherwise, open Windows Task Manager and look for a Process called RamContainer.exe running in the background. Ending this process should resolve the problem.
Please confirm the installed version on your machine and indicate if this is happening for all models, so we can record this incident.
Please confirm the installed version on your machine and indicate if this is happening for all models, so we can record this incident.